FAQ

Browse the storefront, add products to your bag, and complete checkout. You will receive an order confirmation email once payment is processed.

We start processing quickly, so changes are not always possible. Contact us as soon as you can with your order number — if the order has not shipped, we will try to help.

In-stock orders can often be cancelled if they have not shipped yet. Preorder cancellations are more limited because allocations are reserved against Japanese supply. See our Preorder Policy for details.

Orders may be cancelled for payment issues, suspected fraud, pricing errors, allocation limits, or supply failure. If we cancel an order, we refund eligible charges and email you.

Orders ship from California after imported inventory clears customs and is received into our warehouse.

In-stock orders are typically processed within a few business days, then handed to the carrier. Delivery timing depends on the method selected at checkout and your destination. Preorders ship after the release arrives and is processed — see each product page for estimated timing.

International shipping is offered only when it appears as an option at checkout. Duties, taxes, and customs fees may be the buyer’s responsibility unless stated otherwise. See our Shipping Policy.

Yes. Once your order ships, you receive a tracking email so you can follow the package.

Preorders are charged in full at checkout. Payment reserves your allocation for that release.

Yes. Estimated release and ship timing come from manufacturers and suppliers and may shift. Product pages show the best timing we have at the time of listing.

If a manufacturer or supplier delays a release, your preorder remains reserved and ships after we receive and process the product. We communicate significant delays by email when we have confirmed updates.

You can add both to the same bag, but they may ship separately. Cart messaging at checkout explains how mixed orders are fulfilled. See our Preorder Policy.

Yes. We import authentic trading card products and do not sell counterfeits or resealed product.

When a listing says factory sealed, the product is sold sealed as received. Opened or resealed product is not what we sell under those listings.

We specialize in authentic Asian-language releases. Language is part of the product identity and is shown clearly on each listing so you know exactly what you are buying.

Pricing reflects supply, demand, import cost, and allocation for each language version. Japanese, Korean, and Chinese releases are different products with different markets.

Contact us within 7 days of delivery with your order number and clear photos of the packaging and product. Eligible transit or fulfillment damage is handled with a replacement or refund when possible.

Opened products cannot be returned unless required by law or approved by Swift TCG in writing. Factory-sealed returns are limited and require approval before anything is sent back. See our Refund Policy.

Email us within 7 days of delivery with your order number and photos of what you received. We will correct eligible fulfillment errors.