Refund Policy

Eligible cases typically include:

• Items damaged in transit when reported promptly with photos
• Wrong items sent due to a fulfillment error
• Factory-sealed returns that Swift TCG has approved in writing before shipment back to us

Approval is required before returning anything. Unauthorized returns may be refused.

The following are generally not eligible for return or refund:

• Opened, unsealed, or resealed products
• Products returned without prior written approval
• Orders damaged after delivery due to mishandling by the recipient
• Change-of-mind returns on allocated or limited releases, unless we approve an exception

Factory-sealed listings are sold sealed as received. Once a seal is broken, the item is generally non-returnable.

If we authorize a sealed return, the product must come back unopened, in original condition, with all packaging intact. We may refuse returns that arrive opened, damaged, or incomplete.

If your package arrives damaged or you received the wrong item, contact us within 7 days of delivery. Include:

• Your order number
• Photos of the outer packaging
• Photos of the product and any damage or incorrect item

Eligible transit damage and fulfillment errors are handled with replacement or refund when inventory and circumstances allow.

Report damaged or incorrect orders within 7 days of delivery. Requests made after that window may not be eligible.

Approved sealed returns must be shipped back by the deadline we provide in writing.

Approved refunds are issued to the original payment method. Processing time depends on the payment provider and your bank; it often takes several business days after we issue the refund.

Shipping fees may be refundable for eligible fulfillment errors. Buyer-requested returns, when approved, may exclude original outbound shipping unless we state otherwise.

We do not offer open exchanges for a different product. For eligible damage or incorrect items, we replace the same product when stock allows, or refund if replacement is not available.

Email us through the Contact page with your order number and a clear description of the issue. Photos speed up damaged and incorrect-item requests.

Preorder payment, delay, and allocation questions are covered in our Preorder Policy.