Shipping Policy

In-stock orders are typically processed within a few business days after payment clears. Processing means picking, packing, and handing the package to the carrier.

Preorders are processed after the release arrives from Japan (or another import origin), clears intake, and is ready to ship. Product pages show estimated timing when available.

Available shipping methods and rates are shown at checkout based on destination and package details. Methods may change as carriers and service options update.

We do not promise a specific number of transit days beyond what checkout and the carrier provide as an estimate.

When your order ships, you receive a tracking email. Tracking may take a short time to activate after the label is created.

If tracking has not updated for several business days after activation, contact us with your order number and we will look into it with the carrier.

U.S. orders ship from California. Transit time depends on the method selected and your location. Remote or Alaska/Hawaii destinations may take longer.

International shipping is available only when offered at checkout for your address. Not every product or destination is eligible for international delivery.

Note: International transit and customs clearance times vary widely. Estimates at checkout are approximate.

For international orders, duties, taxes, and customs fees may be charged by your country. Unless stated otherwise at checkout, those charges are the buyer’s responsibility.

Swift TCG cannot mark packages as gifts or under-declare value.

Delays can happen after a package leaves our warehouse due to carrier backlog, weather, peak seasons, address issues, or customs holds. When we have useful carrier updates, we share them.

A delay alone does not mean the package is lost. Check tracking first, then contact us if movement has stopped for an extended period.

Orders ship to the address provided at checkout. Please double-check spelling, unit numbers, and postal codes before placing your order.

If you notice an address error before the order ships, contact us immediately with your order number. Once a package is in transit, address changes depend on the carrier and are not always possible. Costs from failed delivery due to an incorrect address may be the buyer’s responsibility.

If tracking shows no movement for an extended period, or the carrier marks a package as lost, contact us with your order number. We will open a carrier investigation when appropriate.

Resolution may include replacement or refund for eligible lost shipments after the carrier process completes. Outcomes depend on carrier findings and order details.